Frequently Asked Questions (for pickup)
Q: If I placed an online order, can I pickup my order instead of having it shipped?
A: For security purposes, we do not allow pickup for online orders. The order must be shipped
Q: Can I use Shop Now, Pay Later for my pickup order?
A: Shop Now, Pay Later is available online only
Q: Can I pick-up my order the same day?
A: Yes, if the items are in-stock Downtown / Hyde Park locations are open for same day. A 2 hour notice is required for same day service
Q: What if I don't have a debit/credit card to pay the deposit? Can I walk-in to the office?
A: Unfortunately, we do not accept walk-ins. If you are not able to complete the deposit we cannot schedule a pickup. The deposit removes the items from stock and holds the products until your appointment time.
Q: How much is the pickup deposit and will it be applied to my order?
A: The pickup deposit is $25. Yes, it will be applied to your order and your remaining balance including sales tax will be due once you pick up the order
Q: I paid the pick-up deposit, now what?
A: We will send you a confirmation email with our full address, and your remaining balance including sales tax. Illinois Sales tax is an additional 10.25%
Q:What are the acceptable forms of payment for pickups? Can I use my debit or credit card?
A: We accept cash only for in-person pickups
Q: What are the pickup hours for the Hyde Park office? What is the address to the Hyde Park office?
A: Monday- Friday: 11:00 am - 5:00 pm CST *Hyde Park office has a $5 convenience fee. Our office address will be provided after the pickup deposit is completed and the appointment is confirmed
Q: What are the pickup hours for Downtown? What is the address to the Downtown office?
A: Monday- Friday: 11:00 am- 7:00 pm CST Saturday: 10:00 am- 3:00 pm CST
Please note: Our office address will be provided after the pickup deposit is completed and the appointment is confirmed