Shipping/ Order Status Policy


    Due to COVID-19 Processing Time is 5-7 business days
     (Normal Processing Time is 3-4 business days)
    • Billing and Shipping address must match. Orders will be shipped to billing address
    • Online orders are processed within 3-4 business days not including weekends.  Delivery time is after processing time. Express shipping is subject to the 3-4 business day processing time. (Hand sanitizers and KN95 Masks are processed within 48 hours, unless otherwise stated)
    • Tracking information will be available from the mail carrier within 24-48 hours after the order is processed
    • Shipped Packages include $100 carrier insurance to add additional insurance, please email herextensionscs@gmail.com to request full coverage
    • All sales are final 
    • Orders cannot be cancelled, unless the cancellation request is made via email, the same day that the order is placed, restocking/ cancellation fee applies. 

       

      • To check the status of an online order, please send an email to herextensionscs@gmail.com Include your full name and 4-digit order number, along with your question.  

      (click the shopping bag at the top of the page to go back to checkout)